Tutor Code of Conduct

1. Professional standard

This Code sets professional behaviour standards for Tutors using RALMIX. Commercial and role terms are in the Tutor Agreement. Conduct rules apply whether an interaction is free or, when available, paid. Tutors must teach responsibly, respect Students and act within their competence and lawful professional authority.

2. Accurate representation

Use a genuine authorised photo and an accurate description of teaching languages, subjects, experience and qualifications. Do not impersonate another teacher, use purchased credentials, exaggerate a certificate into a professional licence or imply an unverified institutional affiliation. Keep material profile information current and respond to legitimate correction requests.

Do not describe moderation approval as a guarantee of expertise, safety, background screening or accreditation. A verification statement may refer only to the specific check actually completed. RALMIX does not promise a volume of enquiries, rating or income through profile approval.

3. Preparation and delivery

Prepare relevant, lawful materials and an appropriate learning plan for the agreed subject. Be punctual, check equipment and time zones, and provide the promised duration with reasonable skill and care. Explain necessary prerequisites and limitations early. Do not repeatedly cancel accepted Lessons without a legitimate reason or leave Students unaware that you are unavailable.

Record scheduling and completion truthfully. Do not mark a missed Lesson delivered or pressure a Student to confirm attendance. Use the existing cancellation/support process, not a private penalty invented after booking. The Refund Policy and agreed commercial schedule govern the consequences.

4. Respect and inclusion

Provide a respectful environment without discrimination, humiliation, harassment or abusive language. Address mistakes constructively and adapt communication to the learner's level. A language Lesson is not permission to mock nationality, accent, disability or belief.

Do not exploit teaching influence to obtain money, gifts, endorsements or personal access unrelated to the agreed service. Respect reasonable boundaries and a Student's right to stop an unsafe interaction. Educational discussion of sensitive topics must remain relevant and age-appropriate.

5. Children and vulnerable learners

Follow the Child Safety & Safeguarding Policy. Never engage in grooming, sexualised communication, threats, coercion or secret personal relationships. Do not ask a child to hide communication, falsify age or evade required adult involvement.

Ask only for information necessary for teaching. A child's home address, identity papers, passwords, payment details or private family matters are not ordinary lesson prerequisites. Do not conduct your own investigation of an abuse disclosure; preserve minimal relevant information and report appropriately. RALMIX is not an emergency service.

6. Communication and external services

Keep messages professional and related to the learning relationship. Do not spam Users, advertise deceptive offers or use a profile to divert Platform bookings or payments in breach of the Terms. This applies regardless of which outside platform would benefit; no competitor-specific prohibition is needed.

A useful external educational resource is not automatically prohibited. Explain any account/data requirements and obtain the permissions required for the learner, particularly a child. Do not use the resource as a route into secret messaging, unauthorised recording or unrelated marketing. Do not solicit payment to a personal account as though it were RALMIX checkout.

7. Materials and assessment integrity

Use only material you have the right to provide. Do not distribute pirated textbooks, confidential examination questions, unlawful sexual content, hate material or fraudulent certificates. Respect statutory educational exceptions only within their actual scope; “for teaching” is not an unlimited copyright exemption.

Help Students learn rather than impersonating them or doing prohibited assessed work for submission as their own. Be clear when AI assists with a material, check important output and do not present generated content as an independently verified fact or qualification.

8. Data, media and confidentiality

Use Student data only for authorised purposes. Do not build contact lists, share private messages publicly, upload child data to outside AI tools or retain unnecessary sensitive copies. Protect information and comply with the Privacy Policy and your independent legal obligations.

Follow the Online Classroom & Video Call Policy. Do not capture or publish a Lesson through external recording tools, screenshots or AI notetakers without the required separate authority. A Student agreeing to a Lesson has not agreed to appear in your advertising.

9. Reviews and honest dealings

Do not buy, trade, fabricate or manipulate reviews or activity metrics. Do not condition support, materials or a refund on a positive rating. Respond to criticism professionally without exposing private learner information or retaliating. Report an abusive or inauthentic review through support with a concrete reason.

Avoid false claims of guaranteed progress, earnings, scores or success rates. Describe the service actually offered, not outcomes unsupported by evidence. Cooperate honestly with a relevant complaint or moderation review.

10. Enforcement and review

RALMIX may give a warning, request profile changes, limit visibility/features, suspend or terminate access according to the seriousness, evidence and risk. Immediate protection may be necessary for safety, fraud or unlawful content. No rule requires a warning before action on a serious risk.

Where lawful and safe, reasons and a review route should be provided under Complaints, Investigations & Appeals. An allegation does not automatically forfeit earnings or prove guilt. The Terms, applicable law and proportionate evidence govern the outcome.