Payment Terms

1. Current availability

RALMIX does not currently offer activated card payments, paid lesson purchases, recurring subscriptions or automatic top-ups under its published Payments information. No payment processor, accepted card brand or payout provider is identified as active by these Terms. A price displayed in a Tutor profile is information, not confirmation that checkout is available.

The transaction rules below apply only when the relevant paid function is actually offered and the payer receives and accepts its applicable terms. This document is not a request to transfer money and creates no charge for browsing, requesting information or joining a waitlist.

Requirements before launching paid bookings under this supplement. RALMIX must complete legal review in the markets where the services will be sold and payment-provider review of refund fees, chargebacks and processing times. Checkout must identify individual lessons or group courses, disclose the schedule, price, cancellation deadlines and transfer rules, and link to the full policy before payment. Bookings must show the remaining free-cancellation or rescheduling window. Every balance credit, debit, refund, transfer and price-difference payment must have a reason and timestamp. Attendance records must capture joins, departures and reviewed no-show outcomes. Tutor-initiated individual changes require student acceptance; group schedule changes require RALMIX control. Group enrollment must stop at ten confirmed students and the normal transfer window must close when Session 2 begins. Support must be able to review booking, payment, attendance, messages and course/session history before resolving disputes, with an audit trail of actions, decisions, exceptions and reason codes. Tutors may report facts and request changes but cannot issue credits or refunds or change financial records themselves. Recording notices and any required consent must be in place before recording is enabled. These are launch requirements; publication does not state that payment, balance or recording functions are already active.

2. Parties and responsibilities

RALMIX LLC operates the Platform. The identified Tutor supplies the teaching service; RALMIX administers Platform arrangements and, when enabled, authorised payment collection and refund requests. The order must identify the relevant supplier and payer responsibilities before a charge. RALMIX cannot avoid its own legal obligations by referring to a third-party processor.

A Parent / Guardian placing an authorised order for a minor must have legal capacity and authority. A child must not be asked to enter another person's payment credentials. No Tutor may invent a payment channel or represent a personal bank transfer as an authorised RALMIX purchase.

3. Price disclosure and order formation

Before payment, the offer must identify the Tutor, subject/format, Lesson duration and quantity, schedule or booking procedure, total amount, billing currency, unavoidable taxes/fees, cancellation rules and any validity period. Display the final payable amount before the payer confirms. An indicative price, conversion estimate or recommendation is not the final order.

The payer must be able to check and correct the order and take a clear action acknowledging a payment obligation. A charge must not arise from an ambiguous free-trial or waitlist button. The transaction confirmation should identify what was purchased and how to obtain support. If a pricing or availability error is discovered, explain it and obtain agreement to a corrected order or cancel/refund as applicable; do not debit an increased amount without authority.

Group courses — Booking and Payment. A seat is confirmed only after successful payment and confirmation in the student’s RALMIX account. A registration attempt without completed payment does not reserve a seat. RALMIX may use a waiting list when a group is full.

Group courses — Promotions, Discounts, and Price Changes. A confirmed student booking is not repriced merely because the public course price later changes. If a student uses a promotional discount, any transfer or refund calculation may be based on the amount actually paid and the promotion terms, subject to mandatory law. If the student transfers during the permitted transfer window, the price difference is calculated using the applicable price of the destination course at the time of transfer.

4. Authorisation and payment information

Use only payment methods expressly offered in the enabled payment flow and for which you have authority. A provider or bank may require authentication or compliance checks. Their lawful requirements must be disclosed as appropriate; this is not an unlimited permission to demand sensitive documents through ordinary chat.

Never send card numbers, security codes, banking passwords or one-time authentication codes to a Tutor or support agent. RALMIX must explain the actual provider's role and data processing before introduction. These Terms do not claim that RALMIX already stores, tokenises or processes card credentials, nor that it holds a payment-security certification.

5. Currency, tax and fees

The billing currency must appear in the final order. A bank or provider may apply its own conversion or charges, where relevant, independently of the listed Lesson price. RALMIX must disclose charges it imposes or can determine before confirmation and must not invent a retrospective processing fee.

Taxes depend on the actual transaction, supplier, place of supply and applicable law. This document does not prescribe an unverified VAT rate or transfer every collection obligation to the User. Any required receipt or invoice must identify the proper supplier and transaction information. A profile price does not establish tax treatment.

6. Failed, duplicate or disputed payments

A failed or incomplete authorisation is not proof that a booking has been paid. Where uncertainty exists, check the payment status before retrying to avoid duplicate charges. An erroneous duplicate must be investigated and corrected. Access restrictions following a failed payment must be tied to the affected service, not unrelated rights or a false claim that money is owed.

Report suspected unauthorised use promptly to your payment institution and RALMIX when the enabled payment service is involved. RALMIX may reasonably investigate fraud and preserve relevant evidence. It must not treat a good-faith dispute as automatic fraud or make final confiscation solely on suspicion.

7. Cancellations, refunds and credits

The Refund Policy controls cancellation windows, non-delivery, unused purchases, statutory withdrawal and refund handling. Nothing here limits non-waivable consumer rights. A payment provider's process does not replace the supplier's responsibility for a remedy owed by law.

Credits, vouchers, packages or other balances apply only if explicitly introduced with their own clear conditions. This document does not establish an electronic wallet, transferable currency, deposit account or stored-value scheme. No unannounced expiry or automatic conversion into credit applies to a monetary refund owed.

Individual lessons — Moving to Another Tutor. RALMIX Balance returned from a cancellation or service issue is not locked to the original tutor unless a specific promotion states otherwise. The student may use available balance to book another tutor. If the new lesson costs more, the student pays the difference. If it costs less, the remaining amount stays in the student’s RALMIX Balance. No approval from the previous tutor is required for the student to choose a different tutor for a future individual lesson.

Individual lessons — RALMIX Balance vs. Cash Refund. RALMIX Balance is platform credit that can be used for eligible future purchases on RALMIX. A cash refund is a return to the original payment method and may be subject to payment-provider timing, currency conversion, fees, mandatory consumer rights, and RALMIX refund rules. Where legally permitted, routine cancellations may be returned first as RALMIX Balance for faster reuse on the platform.

Definitions for future paid purchases. A cancellation ends the booking; a reschedule changes its time by agreement; a transfer moves a group-course enrollment to a suitable available group under the stated conditions. A no-show is failure to attend without a valid cancellation, assessed using the relevant attendance and communication records. A session is one scheduled teaching meeting. A late-cancellation charge compensates reserved teaching time under the applicable cancellation and tutor payout rules. RALMIX Balance is reusable platform credit, not a bank account or an automatic cash refund. Currency conversion and provider charges must be disclosed and lawfully applicable; this supplement does not authorize blanket deductions from refunds required by law.

8. Subscriptions and later changes

There are no current recurring subscriptions or automatic top-ups under the published Payments information. If introduced, a distinct offer must explain the billing period, amount, renewal, trial conversion, cancellation and any required reminders, with legally sufficient agreement before charging. These Terms are not advance authorisation for recurring billing.

New prices or fees apply prospectively to the applicable offer, not retroactively to an accepted order. Material changes must be disclosed and accepted where required. A saved Account or prior one-off purchase is not consent to a different financial product.

9. Tutor earnings and disputes

Tutor compensation is governed by the Tutor Payment & Payout Terms and an activated commercial schedule. Listing a price does not establish a commission rate, settlement date or guaranteed income. User refunds and Tutor entitlement must be reconciled according to agreed rules without charging the same loss twice.

Contact support@ralmix.top, +20 103 973 5390 or https://ralmix.top/contact/ for billing questions. Include the reference, not payment credentials. Complaints, Investigations & Appeals provides a review route without restricting bank, regulator or court rights.