Student Agreement

1. Scope and contracting role

This Agreement supplements the Terms of Use for Students using RALMIX. A Tutor supplies the teaching identified in the offer; RALMIX supplies the Platform and its own stated services. A Parent / Guardian arranging a minor's use must possess the relevant authority and comply with the Parent / Guardian Agreement.

An Account, enquiry or waitlist entry is not a promise of admission, Tutor availability or a paid booking. Card payments and automatic subscriptions are not currently available under the published Payments information. Do not pay through an improvised arrangement presented as RALMIX checkout.

2. Account and learner information

Provide accurate contact and learning information and maintain access to your Account email. Protect authentication credentials. Tell support promptly if another person is using your Account without permission. Do not impersonate a different learner, falsely claim adult status or share an Account to evade a safety or access restriction.

Only provide personal information relevant to the learning service. You need not disclose a home address, private documents, banking credentials or unnecessary health information to a Tutor. If an accommodation is needed, explain the functional need without oversharing; contact support about sensitive information that is genuinely necessary.

3. Choosing a Tutor and checking the offer

Review the Tutor's subjects, stated experience, languages, availability, price/currency and Lesson duration. Ask about a prerequisite or objective that materially affects suitability. Profile approval or a badge only concerns the checks actually described; it does not guarantee background screening, licensure, a particular outcome or compatibility with every Student.

A displayed price must not be confused with an available purchase. When paid orders are activated, check the final offer and applicable terms before confirming. Do not rely on an informal promise that contradicts the accepted order; seek clarification through support.

Individual lessons — Booking and Confirmation. An individual lesson is confirmed only after the required payment is completed and the platform shows the booking as confirmed. Before payment, the student should be able to see the tutor, lesson duration, price, date, time, time zone, and applicable cancellation terms. Individual lesson booking closes two hours before the scheduled start time. The time displayed in the student’s RALMIX account is the official lesson time for that booking.

Group courses — Course Information Before Purchase. Before checkout, the student should be able to see the course title, subject/language, level, instructor, start date, end date, number of sessions, session duration, schedule, time zone, price, maximum group size, and any prerequisites. Completing payment constitutes acceptance of the published schedule and the applicable cancellation, attendance, and transfer rules.

Group courses — Group Size. Each RALMIX group course may contain no more than 10 students. RALMIX may intentionally operate smaller groups where appropriate for the subject, level, learning method, or commercial model. Once the group reaches 10 confirmed students, registration for that group closes unless a confirmed place later becomes available.

Group courses — Minimum Enrollment and Course Activation. A group course requires at least three paid and confirmed students before activation. If the minimum is not reached, RALMIX may postpone the start date, merge students into another suitable group, offer an alternative instructor or schedule, issue RALMIX Balance, or provide a refund in accordance with the applicable payment policy. The student should not lose paid value because RALMIX did not reach the required minimum enrollment.

Group courses — Joining After the Course Has Started. RALMIX may permit a new student to join after Session 1 only if there is an available seat, the student’s level is suitable, and the student can reasonably catch up. As a default operational rule, late joining should not remain open indefinitely because it can reduce learning quality for the existing group.

Group courses — Placement and Level Suitability. RALMIX may require a placement test or level check before enrollment in level-based courses. If a student provides inaccurate level information and later finds the course unsuitable, that does not automatically create a refund right after the normal transfer window closes. If RALMIX itself materially misplaces the student, RALMIX may move the student to a suitable group without charging an avoidable transfer penalty.

4. Scheduling, attendance and preparation

Confirm the Lesson date, local time/time zone and joining instructions. Prepare agreed materials and suitable audio/video equipment and connectivity. Join using authorised access, not another participant's credentials. Let the Tutor know if you will be late and use the available cancellation/rescheduling process when necessary.

The Refund Policy controls the published 12-hour cancellation rule, no-shows, Tutor absence and other remedies for future paid orders. A technical connection record does not remove your ability to explain that a Lesson was interrupted or not delivered. Do not falsify attendance or claim non-delivery for a Lesson you knowingly received.

Individual lessons — Student Late Arrival and No-Show. If the student arrives late, the lesson still ends at the originally scheduled end time unless the tutor voluntarily has availability to extend it. The tutor is not required to extend the lesson because of student lateness. If the student has not arrived within 15 minutes and has not communicated a reasonable delay, the tutor may record a student no-show and leave the classroom.

Group courses — Trial-of-Fit Window: After Session 1, Before Session 2. After completing Session 1, the student has one normal opportunity to request a transfer to another available group or instructor. The transfer request must be submitted and completed before Session 2 of the original course begins. The alternative group must be suitable for the student’s level and must have an available seat. If the alternative course is more expensive, the student must pay the price difference before the transfer is confirmed. If the alternative course is less expensive, the difference is credited to the student’s RALMIX Balance unless a different mandatory refund right applies.

Group courses — Lock-In Once Session 2 Begins. Once Session 2 begins, the student may not normally change the instructor, switch to a different group course, or transfer the unused course value because of personal preference. The student is expected to complete the original course. Exceptions may be approved where RALMIX determines that a genuine service problem exists, such as repeated instructor absence, serious professional misconduct, a material mismatch caused by RALMIX, or a substantial schedule change imposed by RALMIX.

Group courses — Student Absence. If a student misses a scheduled group session, the session is counted as delivered and is not individually refunded or repeated. The group does not pause or reschedule because one student is absent. Where available and permitted, RALMIX may provide class materials, homework, tutor notes, slides, or an authorized recording to help the student catch up.

Group courses — Student Late Arrival or Early Departure. A late student may join while the session is still in progress, but the session ends at the scheduled group end time. The instructor is not required to restart or privately repeat missed content during the group session. If a student leaves early voluntarily, the session remains counted and no automatic refund is due.

Group courses — Schedule Changes. An instructor should not repeatedly or unilaterally change the published group schedule outside the RALMIX system. Material schedule changes should be managed or approved by RALMIX and communicated to the group. If RALMIX imposes a material schedule change that a student cannot reasonably attend, RALMIX should offer a suitable alternative group or protect the value of the undelivered sessions.

5. Learning conduct and academic integrity

Treat Tutors, other Users and staff respectfully. Do not harass, threaten, discriminate, display inappropriate material or pressure a Tutor into a personal relationship. Follow reasonable instructions necessary for a safe educational environment, but you can decline an inappropriate request and report it.

Tutoring supports your own learning. Do not ask a Tutor or AI tool to sit an exam for you, impersonate you, fabricate a credential or complete assessed work contrary to the applicable rules. You may seek explanations, practice and feedback that are allowed by your educational institution.

6. Materials and intellectual property

Use teaching materials for the learning purpose for which access is granted and comply with any lawful licence disclosed to you. Buying a Lesson does not transfer copyright in a Tutor's course, recording or textbook. Do not redistribute access, upload protected materials to public repositories or resell another person's work without authority.

You retain rights you hold in your own work. RALMIX's operational content permission does not authorise public advertising with your private homework or likeness. Copyright concerns can be reported under the Copyright / DMCA Policy. Statutory permitted-use rights remain unaffected.

7. Privacy, media and external contact

Other participants can see or hear what your enabled camera, microphone or screen share transmits. Use a suitable environment and stop transmission if private information appears. Do not capture or publish another participant's media, voice or private messages without the required permission and lawful basis.

Follow the Online Classroom & Video Call Policy. A Lesson does not involve routine RALMIX recording, transcription or continuous staff monitoring. Do not move a booking or payment off-platform to evade applicable rules. If an external learning tool is suggested, consider its privacy implications before using it; minors require appropriate adult involvement.

8. Feedback, safety and complaints

Where reviews are available, describe your actual experience accurately and distinguish opinion from factual allegations. Do not sell reviews, coordinate fake ratings or threaten a false review for an improper benefit. Honest negative feedback is permitted under the Community Guidelines.

If something feels unsafe, you may stop a Lesson and contact existing support or support@ralmix.top. Describe the relevant interaction and preserve lawful, necessary evidence; do not circulate exploitative content. A safety report need not wait until the next Lesson. RALMIX is not an emergency service; contact local emergency authorities where immediate danger exists.

9. Results, remedies and closure

Learning progress depends on preparation, attendance, practice, starting level and other circumstances. No general statement guarantees a score, fluency or employment. This does not excuse failure to provide an expressly agreed service with the care required by law.

You may request Account closure and any applicable refund through existing support. Closure does not erase statutory rights or automatically delete all lawful records. The Privacy Policy explains data requests; Complaints, Investigations & Appeals provides a review route. The Terms' liability and local-rights provisions apply.

Group courses — Certificates. If a RALMIX course includes a completion certificate, attendance at a minimum of 80% of scheduled sessions is required. A completion certificate should not be described as an official proficiency credential unless RALMIX separately administers and documents an appropriate assessment standard.