Tutor Agreement

1. Parties and relationship

This Agreement supplements the Terms of Use between RALMIX LLC and a Tutor offering teaching through the Platform. The Tutor supplies the teaching identified in their offer. Unless a separate agreement and the actual circumstances establish otherwise, the intended relationship is that of independent service providers, not employment, partnership or authority to act for RALMIX.

Legal classification depends on applicable law and actual working arrangements; this wording does not waive statutory employment rights or transfer RALMIX's own duties. The Tutor cannot sign contracts, collect unauthorised payments, make guarantees or incur obligations in RALMIX's name.

2. Eligibility and onboarding

Tutors must be adults with legal capacity, permission to work/provide their service where required, and the competence needed for the subjects they offer. Submit truthful Account, profile, experience and qualification information. Do not impersonate another person, purchase an approved Account or appoint a substitute without authorisation.

Submitting an application, completing a quiz or uploading documents does not guarantee publication. RALMIX may review the application, request corrections, approve, reject or restrict a profile under its existing moderation process. Approval concerns the scope actually reviewed; it is not a representation that criminal records, every qualification, professional licensing or child-safety history were comprehensively checked.

3. Profile and offer accuracy

Use an authentic, authorised photograph and accurate descriptions of skills, languages, qualifications and experience. Distinguish certificates, formal degrees, informal experience and claims you cannot substantiate. Correct material changes that could affect a Student's choice. Do not use another organisation's branding to imply an endorsement or accreditation that does not exist.

Display the actual offered price, currency, Lesson duration, availability and limitations where the relevant controls exist. Do not use a low headline price to conceal a different mandatory charge. External links and promotional material must not mislead, divert Platform bookings, solicit unauthorised payment or defeat safety controls. No unverified ranking or “verified” label may be used to promise guaranteed outcomes or safety.

4. Teaching responsibilities

Prepare suitable materials, attend on time, maintain a professional environment and teach the agreed subject and duration with reasonable skill and care. Check time zones and keep availability accurate. Explain prerequisites and limits before a Student relies on an offer. Do not promise exam results, fluency, employment or admission you cannot guarantee.

Use materials lawfully and adapt to the Student's age and learning purpose. Tutors must not complete assessed work for a Student, impersonate them in an examination, issue false certificates or provide regulated professional advice outside a lawful role. The Tutor Code of Conduct provides the detailed professional standards.

5. Cancellation and performance evidence

If unable to teach, notify the Student and use the existing scheduling/support process promptly. Do not secretly substitute another Tutor or falsely record attendance. The Refund Policy governs Student remedies, and the activated Tutor commercial schedule governs any resulting adjustment to earnings.

Participation logs and messages may be relevant to a dispute but do not prove quality or full delivery by themselves. Provide truthful, necessary evidence and cooperate reasonably with review. A Student's lawful complaint must not trigger retaliation, public shaming or pressure to provide a positive review.

Individual lessons — Tutor Late Arrival and No-Show. If a tutor arrives late, the tutor should provide the full purchased teaching time whenever reasonably possible and acceptable to the student. If the tutor is more than 10 minutes late without communication, the student may report the issue. If the tutor does not appear within 15 minutes, the booking may be treated as a tutor no-show. The student receives full value protection and the tutor is not paid for the undelivered lesson.

Group courses — Instructor Absence or Late Arrival. If the instructor does not deliver a scheduled group session, that session is not considered consumed by the students. RALMIX should arrange a replacement session, a replacement instructor, or another appropriate remedy that preserves the paid value. If the instructor starts late, RALMIX should seek to provide the full scheduled teaching duration where reasonably possible or compensate the materially lost time.

Group courses — Instructor Replacement by RALMIX. RALMIX may replace an instructor when necessary because of illness, force majeure, performance issues, policy violations, resignation, operational requirements, or inability to complete the course. The replacement instructor should be reasonably suitable for the same subject, level, and curriculum. When RALMIX initiates a material instructor change, the student may request review if the replacement is genuinely unsuitable. RALMIX may then offer another group, RALMIX Balance for unused sessions, or another appropriate remedy.

6. Children and boundaries

Follow the Child Safety & Safeguarding Policy. Communication with minors must remain educational, professional and appropriate. Do not request secrecy, sexualised interactions, private personal relationships or unnecessary sensitive information. An invitation or profile label does not prove that legally sufficient guardian authority has been established.

If a child discloses a safety concern, respond calmly, avoid leading questions and report through support without undertaking your own investigation. In immediate danger, contact appropriate emergency/child-protection services. Do not promise absolute confidentiality or continuous RALMIX monitoring.

7. Student data and confidentiality

Use Student information only for the authorised Lesson, related communication and a separately established lawful obligation. Do not scrape contacts, build a marketing list, sell learner information, contact relatives without authority or upload private messages/media to an outside AI service. Collect the minimum information needed for teaching.

Use approved channels where available. If a necessary external educational tool is proposed, explain its purpose and obtain any required permission; do not assume Platform registration authorises the tool's processing. Do not retain sensitive copies on personal devices without necessity, lawful authority and appropriate protection. At the end of the relationship, remove or restrict data that is no longer needed, while preserving only records lawfully required for a specific obligation or claim.

An independent Tutor may be a controller for some processing and must meet the corresponding legal obligations. The Platform DPA does not automatically cover that independent activity. Cross-border access to Student information must not be treated as unrestricted merely because the Lesson occurs online.

8. Materials, recordings and publicity

You keep rights you own in teaching materials and grant only the operational permissions described in the Terms. Give Students clear lawful use instructions without restricting statutory exceptions. Do not upload unauthorised textbooks, recordings, answer banks or other protected material.

The current classroom does not provide routine recording or transcription. Do not use external software, screenshots, AI notetakers or a second device to capture identifiable participants without the permission and lawful basis required by the Online Classroom & Video Call Policy. Permission to teach does not permit using a child's image, testimonial or work in advertising.

9. Platform integrity and commercial terms

Do not divert Platform bookings or solicit off-platform payment to evade the applicable terms. Do not create fake Students, self-book to generate activity, manipulate ratings, buy reviews or fabricate qualifications. Lawful pre-existing relationships are not owned by RALMIX, but must not be used as a pretext for misconduct on the Platform.

Paid earnings and payouts require activation and an accepted schedule under the Tutor Payment & Payout Terms. No fee rate, guaranteed revenue or settlement date is implied by approval. Each party remains responsible for the tax and reporting duties assigned by law.

Group courses — Off-Platform Payments and Circumvention. Payments for RALMIX group courses must be processed through approved RALMIX payment channels. Instructors must not use a RALMIX group to solicit direct off-platform payment or move enrolled students away from RALMIX to avoid platform fees or controls. Students should not pressure instructors to bypass RALMIX payment or booking systems.

10. Restriction, termination and surviving duties

RALMIX may request corrections, restrict visibility or access, suspend or terminate for substantiated quality, safety, legal or integrity reasons, with urgent precautions where justified. Measures should be proportionate and reviewable under Complaints, Investigations & Appeals, subject to lawful confidentiality.

You may stop offering future Lessons and request closure, but should resolve existing commitments and cooperate with required remedies. Termination does not authorise destruction of evidence, misuse of Student data or automatic forfeiture of earned sums. Intellectual-property, confidentiality, accrued obligations and lawful dispute provisions survive as necessary. The Terms' liability and governing-law provisions apply without overriding mandatory rights.